Hi, this is a summary on the chapters 1, 2, 7, 8, 9, 10, 11, 14, 16, 18 of the services marketing book. The last page is about the lectures and covers the most important part of these lectures.
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Document in winkelwagenHi guys! As lots of students want to get a hand on my summaries, for which I get nothing in return, I decided to create the win-win situation myself. :)
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Chapter 5 zit er ook bij!