Strategic Human Resource Management - Communication in Organizations chapter 1 - 16

Those with which one influences the structure and direction of the conversation; these are necessary to monitor the meaningful progress of the conversation.

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Opening the conversation and setting goals
Goal evaluation
Closing the conversation

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Important to give clarity of your intentions, by making a subject list in advance. Creating an agenda.

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Most of the time the goal is to solve problems
Goal evaluation questions to see if you are still on the right track: what did we want to achieve?

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Make known how much time is available for this conversation
5 min before the end, make a summary of what is discussed and how you will continue.

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Selective and non-selective

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The listener has little influence on the conversation (almost never used alone).

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Nonverbal behavior and verbal following

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